ARTICLE 1: SCOPE
These General Conditions of Sale apply to all orders placed on the website www.renolink-europe.com operated by the company ALP DISTRIBUTION domiciled at 8 allée du 22 janvier 1993 in Longvic (21600) in France. The renolink-europe.com website reserves the right to adapt or modify these General Conditions of Sale at any time. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.
ARTICLE 2: PRICE
The prices of our products are indicated in euros all taxes included, processing and shipping costs included only for Metropolitan France. Outside France, the delivery costs will be invoiced at the price of the postal rates in force at the time of the registration of the order. All orders, regardless of their origin, are payable in euros. The company ALP DISTRIBUTION and its website renolink-europe.com reserve the right to modify prices at any time, but the products will be invoiced on the basis of the prices in force at the time of the registration of orders. The products remain the property of the company until full payment of the price (base, costs and taxes) by its website renolink-europe.com
ARTICLE 3: ORDERS
You declare that you have read and accepted these General Conditions of Sale before confirming your order. The validation of your order therefore implies acceptance of these General Conditions of Sale. The information, photos and graphics in the catalogs are only indicative and do not bind the seller. The data recorded by the renolink-europe.com website constitutes proof of all of the transactions between its website and its customers. For orders placed on its renolink-europe.com website, the company ALP DISTRIBUTION reserves the right to cancel any order from a customer with whom there is still a dispute relating to the payment of a previous order.
ARTICLE 4: AVAILABILITY
Our product offers and prices are valid as long as they are visible on the website, while stocks last. For products not stored on our premises, our offers are valid subject to availability from our suppliers. Information coming directly from our suppliers, errors or modifications may exceptionally exist. In the event of the unavailability of one or more products after validation of your order, we will inform you by any means (email, mail or telephone) upon receipt of the information received from suppliers. In case of unavailability of all or part of the order, and if the buyer does not opt for a replacement product or a credit, the refund will be made at the choice of the renolink-europe.com website by credit to the bank account of the customer or by check, at the latest within thirty days of payment of the sums paid by the customer.
ARTICLE 5: PAYMENT
Except in exceptional cases or specific agreement between the renolink-europe.com website and the customer, all purchases made on the renolink-europe.com website are payable upon order. In the event of a late payment of an order integrating this exceptional framework, penalties of an amount equal to the bank base rate will automatically apply to the unpaid amounts after a period of 10 days following the invoice date or upon notification of the rejection of bank payment. On renolink-europe.fr the payment of purchases is made either by bank cards: CB, VISA, MASTERCARD, or by bank transfer.
ARTICLE 6: DELIVERY
Delivery is considered to have been made as soon as the products are made available to the customer. It is therefore up to the customer to check the shipments on arrival and to make any reservations and complaints that appear justified to the delivery person. If the nature or the quality of the delivered products do not comply with the indications of the corresponding delivery slip, the customer must, under pain of forfeiture, formulate his complaints in writing within TWO (2) days following this delivery. The delivery times are the usual average times and correspond to the processing and shipping times to which is added the delivery time. The products are delivered to the delivery address that you indicated during the ordering process. The renolink-europe.com website and the ALP DISTRIBUTION company cannot be held responsible for the consequences due to a delay in delivery. In the event of delay in dispatch, an email will be sent to you.
ARTICLE 7: RETURNS - CONFORMITY OF PRODUCTS
We are committed to refunding or exchanging you products which are apparently defective or do not correspond to your order. In this case, we would be grateful if you would detail this in writing, wait for our agreement also in writing, and return the product (s) to us with our agreement. The renolink-europe.com website will, at your choice, exchange or reimburse the product (s). The request must be made within thirty calendar days of delivery. Any complaint made after this time cannot be accepted. The products must be returned to us in the condition in which you received them with all of the items delivered (accessories, packaging, instructions, etc.). The return costs are your responsibility.
ARTICLE 8: PRODUCT WARRANTY
Certain products sold benefit from a manufacturer's warranty. Are excluded from this warranty, all products modified or repaired by the buyer or by any other person not expressly authorized by the seller, as well as all products covered by a specific assistance and maintenance contract. To be able to benefit from the product warranty, it is imperative to keep the purchase invoice for the product. The contractual guarantees do not cover: - the replacement of consumables, - the abnormal or non-conforming use of the products, - breakdowns related to accessories (power cables, etc.), - faults and their consequences due to intervention by an unauthorized repairer, - faults and their consequences linked to use not in accordance with the use for which the product is intended, - faults and their consequences linked to any external cause. However, in any event, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee of hidden defects. Any return of the product under the warranty must be the subject of a prior agreement by the renolink-europe.com website. To this end, the buyer will contact the customer service of the renolink-europe.com website by formulating their request by post or electronic mail via the 'Contact us' page. If the product is recognized as defective, renolink-europe.com will send its return agreement by email. The defective product must be returned in its original packaging and accompanied by the agreement of renolink-europe.com which will have taken care to transmit the return contact details to the customer beforehand. All costs and risks related to the return of the product are the responsibility of the buyer. No cash on delivery will be accepted for any reason.
ARTICLE 9: RIGHT OF WITHDRAWAL
In accordance with article L.121-21 and following of the Consumer Code, the consumer has a period of 14 calendar days from the date of delivery of his order, to return any article that does not suit him and ask exchange or refund without penalty. renolink-europe.com extends this legal period to 30 days from the date of validation of the order. A natural person who acts for purposes which are not part of his commercial, industrial, craft or liberal activity is considered to be a consumer; therefore, the withdrawal period does not apply for a sale made to a professional or to a need of the professional activity. This right of return can only be accepted for complete products. On receipt of your return, if you have requested the exchange of the product, we will send you the replacement product within 7 days if it is in stock (within 30 days maximum in other cases). If you have requested a refund, it will be made within 14 days at the latest. No cash on delivery will be accepted for any reason.
Return address :
SAS ALP DISTRIBUTION
RenoLink Europe Returns
8 ALLEE DU 22 JANVIER 1993
ARTICLE 10: LIABILITY
The renolink-europe.com website cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a product being banned). It is your responsibility to check with local authorities the possibilities of importing or using the products or services that you plan to order. Photos are for illustrative purposes. We invite you to refer to the description of each product to know its precise characteristics. In the event of a manifest error between the characteristics of the product and its representation and / or the conditions of sale, renolink-europe.com cannot be held liable. Of course, for any questions about the products, you can contact us by email via the 'Contact us' page. In the event of purchases on a professional basis, the renolink-europe.com site will not incur any responsibility for any indirect damage because of the present, loss of exploitation, loss of profit, loss of chance, damage or costs, which could arise from the fact from the purchase of the products. We remind you that it is prudent to save the data contained in the products purchased. renolink-europe.com cannot be held liable for any loss of data, files or damage defined in the previous paragraph. The total or partial inability to use the products, in particular due to material incompatibility, cannot give rise to any compensation or reimbursement or questioning of the responsibility of the renolink-europe.com site. The renolink-europe.com site cannot therefore be held liable for any damage whatsoever resulting from a professional activity.
ARTICLE 11: INTELLECTUAL PROPERTY
All the texts, comments, works, illustrations and images reproduced on renolink-europe.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different, even more restrictive, provisions of the intellectual property code. Any total or partial reproduction of the renolink-europe.com site is strictly prohibited. Certain products, such as software in particular, are subject to personal and specific use rights regulating copying, public broadcasting, rental. You must respect the General Conditions of Sale of these products, the renolink-europe.com site cannot be responsible for the uses which could be made of the products in this context.
ARTICLE 12: CONFIDENTIALITY - DATA PROCESSING AND FREEDOMS
The renolink-europe.com merchant site undertakes to guarantee the confidentiality of your personal information. Security of transactions: The transaction is made between you and BNP Paribas, via its Internet transaction service called Mercanet. The transaction is encrypted (SSL encryption process). No credit card number is stored on the renolink-europe.com site. Communicating your credit card number on the bank server when paying for your order is completely secure. Indeed, this manipulation does not involve any risk since the coordinates of your credit card never pass in clear on the network: they are encrypted thanks to the protocol SSL (Secure Socket Layer). The renolink-europe.com site does not have access to your bank details, and does not store them under any circumstances on its servers. Protection of personal data: In application of the Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete data concerning you. You can exercise this right either by sending us an E-mail via the 'Contact us' page. Through us, you may receive commercial offers from other companies by email. If you do not wish to do so, simply send us a request by E-mail via the 'Contact us' page.
ARTICLE 13: JURISDICTION / DISPUTES
This agreement is subject to French law. In the event of a dispute and for any disputes relating to this contract between the seller and the buyer, the Commercial Court of Dijon, France will have sole jurisdiction.